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We are the largest online art gallery in Malaysia. We sell hand-made oil paintings and provide custom paintings & stretching services. Wish you pleasant shopping.
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F.A.Q

Frequently Asked Questions

 

1.

Are all your paintings hand-painted? 

 

Yes, all our paintings are hand-painted.

 

 

2.

Can I request a size which is not listed in your product description?

 

Yes, we can paint any size upon request. 

 

 

3.

Can you paint according to photos or pictures provided by me?

 

Yes, we have custom made portraits/painting services.  What you need to do is to email us your photo/picture of clear image.

 

4.

How do you quote your paintings?

 

We give prices of paintings based on a couple of factors such as the size, subject, complexity and brushwork.  You may order directly from the listed products on our website.  If you have special requests, please tell us by email.  We will reply to you with a reasonable quotation.

 

5.

What kind of postal service do you use?

 

We use Skynet or Poslaju courier services for local orders.  For orders from East Malaysia and other countries, we use Normal Air Parcel services.  However, for heavy and large framed items, we may consider other postal services such as Surface Parcel services.

 

6.

How long can I receive my order after payment?

 

As our products are hand-made, our painting master can only start painting your order after payment.   Therefore, it takes longer to deliver.  For West Malaysian orders, the estimated delivery time is 14 working days; for East Malaysia and Singapore orders, 20 working days; for other countries, 30 working days. 

 

7.

Under what situation can I request a refund?

You will be refunded in any of the situations below:

a.      The goods delivered do not match your order.

b.     The ordered goods are out of stock.

 

8.

What are the ways to mount an oil painting?

 

Basically, there are two ways:  stretching (with inner frame) and framing (with outer frame).  The prices for this service will vary based on the size and materials used.

 

9.

Do I get a lower price for buying more?

Yes.  You will be entitled to a discount for a purchase of 2 or more pieces. 

 

10.

How long can an oil painting last?  Will its colours fade over time?  How to keep it clean?

An oil painting can last more than a hundred years.  It’s easy to clean it with a piece of half wet cloth. 

 

To enquire further, please email us at deko8com@gmail.com.